Refund policy

At Beautizos, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return according to the terms below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

For hygiene and product-quality reasons, beauty and makeup products should generally be returned:

Unused and unopened
In their original condition
In the original packaging, where applicable
Free from damage, contamination, or signs of use
With the applicable order information or proof of purchase

2. Beauty and Makeup Products

For hygiene reasons, opened or used beauty and makeup products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect beauty product, please contact us before attempting to return it.

3. No Return or Restocking Fee

Beautizos does not charge a return or restocking fee.

4. How to Request a Return

To request a return, please contact us:

Email: support@beautizos.com
Phone: +1 (318) 555-0147

Please include:

Your order number
The name used when placing the order
The reason for the return
Photos of the product if it is damaged or defective

We will review your request and provide return instructions when applicable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging when applicable so we can review the issue.

Depending on the circumstances, we may offer a replacement or refund.

6. Refunds

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Any product-specific restrictions will be disclosed on the applicable product page or before purchase.

8. Return Shipping

For eligible standard returns, no return or restocking fee is charged.

If an item is defective, damaged, incorrect, or otherwise covered by this policy, please contact us before sending it back so we can provide the appropriate instructions.

9. Late Return Requests

Return requests submitted more than 30 days after delivery may not be eligible for a refund unless otherwise required by applicable law.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed after an order has entered processing or shipping.